Business Analyst

Business Analyst

As a Client Relationship Manager / Client Service Representative (CSR), you will serve as the primary point of contact for the clients customers dealing in Futures & Options and OTC Clearing.

The primary functions of this role include:

• Providing client support with trade and position management.
• Managing client relationships.
• Responding to market and product inquiries across the derivatives space.
• Supporting top-tier institutional clients while delivering outstanding customer service to strengthen client relationships.

Key Responsibilities:

• Serve as the subject matter expert for client inquiries related to trades, positions, lifecycle events, commissions, reporting, and product offerings.
• Act as the central point of contact by researching and coordinating internally to resolve client queries and escalations.
• Handle escalations from both clients and internal teams to drive resolution on critical initiatives.
• Coordinate client outreach regarding last trade dates, physically settled contracts, and options expiries.
• Manage requests for additional access to the Mercury portal.
• Maintain regular communication with the Marketing team regarding client concerns, product requests, and internal tracking.

Required Qualifications:

• Strong communication and leadership skills with the ability to interact effectively with clients and business partners.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Self-motivated with the ability to work independently and take ownership of tasks and processes.
• Strong understanding of risk management in a client-facing environment.
• Proficiency in Excel, Word, and PowerPoint.
• Strong knowledge of client execution and clearing for Futures and Derivatives products across global markets.
• Understanding of industry rules, regulations, and standard market practices.
• Experience with GMI and other systems associated with cleared Futures and Derivatives.
• Experience working in a global environment with outsourced partners is a plus.
• In-depth knowledge of the margin process for Futures and Options.
• Ability to drive innovation and contribute new ideas.
• Comfortable working with diverse teams and viewpoints to determine the best solutions.
• Experience building relationships with a diverse client base and understanding evolving business needs.
• Commitment to continuous improvement and positive change.
• Ability to drive collaborative efforts to improve tools, technology, and ways of working.
• Values diversity and inclusion to better serve clients and employees worldwide.

Interested candidates, please send your updated resume or feel free to reach out for more details.