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Director Customer Service
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-10
Listing for:
MRINetwork
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, CRM System
Job Description & How to Apply Below
Overview
The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction regarding Customer Service issues and initiatives; for providing superior customer service that maximizes customer satisfaction and promotes the Company in the marketplace; and for ensuring that Customer Service activities are duly recorded and tracked in CRM system as required.
Responsibilities- Provide professional and ethical leadership on all customer interaction issues and initiatives.
- Manage and provide expertise and direction for Customer Service issues and initiatives.
- Deliver superior customer service that maximizes customer satisfaction and promotes the Company in the marketplace.
- Ensure Customer Service activities are recorded and tracked in the CRM system as required.
- 10 years of experience in Customer Service
- 3 years in Electronics Manufacturing
- Travel: 25–30%
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