Customer Service Agent

Leader One Financial Corp
• Chicago, IL, US

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Follow scripts when managing challenging customer issues and elevate to the appropriate party when needed
• Identify common customer issues and bring them to the attention of the team
• Provide thorough follow‑ups to customer interactions, ensuring customer satisfaction

• Display strong communication skills, active listening skills, and personal skills
• Previous work in a customer‑facing position
• High school graduate, G.E.D. recipient, or equivalent

$47,000 - $47,000/year