Customer Service Logistics Coordinator

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values:
Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. .This position has a base compensation range of $22.00 to $24.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions.

Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. The primary function of a Customer Service Logistics Coordinator is to provide administrative and customer service support in the execution of the agreed scope of work for assigned customers. Typical activities associated with servicing customers include processing inbound receipts and outbound orders, handling telephone inquiries, organizing paperwork, filling, and tracking activities for billing, customer billing, handling complaints, scheduling carrier pickups and deliveries.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures agreed scope of work services are performed when requested by customer which include monitoring customer calls and ema.ils, questions, etc, communicating internally with work instructions, scheduling inbound and outbound carrier appointments.
• Ensures HWL operations meet customer quality goals including EDI and other data exchange, communication, value added activities, and other HWL products as required.
• Prepare invoices for both customers and internal departments timely and accurately; ensuring the use of agreed upon rates
• Transfer internal requests into work orders for the warehouse floor staff
• Escalates requests to product leadership for customers’ non-standard services and/or pricing.
• Takes ownership of and professionally manages customer escalations
• Identifies and escalates bad debt concerns or forecasted claims for assigned customers.
• Educates and manages assigned customers on HWL claims process
• Maintains customer contract binder that includes all agreement and amendment copies, SOPs, Scope of Work, Schedule of Charges and customer contact details.
• Informs or engages executive sponsors when significant risks are identified with customers
• Provide timely and accurate analytics and analysis to customers as agreed
• Assist mgmt. team performing various operational reporting activities
• Assist in the quality / inventory NCR process as needed
• Assist in managing order flow to the warehouse staff and prioritize shipments accordingly in WMS
• Manages open order and receipt reports for assigned customer(s) to ensure compliance with agreed scope of work.
• Assigns operational tasks via the warehouse management system, especially those service requests from customers such as cycle counts
• Uses warehouse management system for setup and printing of items such as shipping documents and labels
• Enter data into system reflecting movement into, out of, and within warehouse
• Reconcile all receipts and issues over, short and damage reports when necessary
• Notifies supervisor of any customer requests for out of scope tasks
• Participates in corrective actions to mitigate the likelihood of revenue or profit loss
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be…