FWS Student Assistant - Admission Call Center Representative

The Admissions Call Center Representative will field a series of admissions inquiries from prospective students, parents, and counselors on The New School admissions phone line. The role acts as a partner between staff and students throughout the admission process and provides exceptional customer service.

• Answer incoming calls and triage communication to appropriate staff/departments.
• Assist callers in navigating The New School website, application processes, and event registration.
• Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service.
• Effectively and strategically utilize New School remote communication technologies.
• Act as a liaison between departments to convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries.

• Minimum one-year office experience.
• Understanding of The New School programs and admission procedures.
• Excellent written and verbal communication skills.
• Working knowledge of Google Suite and Microsoft Office Suite.
• Ability to work a minimum of 6–10 hours per week.
• Reliable access to a computer/laptop and internet.

The position requires a reliable computer/laptop and Internet access, and will be a hybrid/remote role with occasional on-campus presence when necessary.

Hourly Rate: $17.

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law.