Resident Liaison

Resident Liaison

Are you passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Resident Liaison, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity!

It may be everything you've been looking for.

This position will work a 2:30pm-11pm shift with weekends required.

Perks & Benefits:

• Competitive pay and a comprehensive benefit package
• Health saving account, flexible saving account, employee assistance program
• Annual education allowance
• Generous referral program
• Fun and collaborative company culture with lots of team-building events
• Friends and family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?

• Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our elevated living experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.
• Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.
• Assists the leasing team with the scheduling and organization of property tours.
• Complies with workplace rules and standards of conduct.
• Interacts harmoniously and professionally with all team members at the designated property.
• Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.
• Stores and retrieves personal luggage and belongings delivered to the property.
• Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.
• Assists in processing resident care request for residents and guest via telephone or in person.
• Provides basic troubleshooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.
• Facilitates the point of entry for solution provider deliveries and resident move ins and outs.
• Manages guest(s) parking space assignment and issues guest(s) parking passes.
• Oversees the bicycle sharing program.
• Duties listed above are the primary functions expected of this resident liaison role. However, at times you may be asked to perform a different task at hand related to the property.

What You Bring:

• High school degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Salary Range: $21.00 - $23.00 per hour

About The Company:

Onni

Onni has been building communities for people to live, work, and play for over half a century. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.