Senior Airport Services Agent -ORD

We are currently recruiting for a Senior Airport Services Agent in Chicago, IL (ORD).

USA-Chicago

Cargo & Airport Operations

• Constant liaison with Check‑in, transfer desk, and other related areas for the smooth acceptance of passengers.
• Liaises with check‑in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct arriving / departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers with entry requirements, visas, residence permits, etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Perform other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

• Job‑related experience in customer service and at least one year experience in Airport Operations of a leading airline.
• High energy and positive attitude necessary to perform well in a very high‑pressure and demanding environment.
• DCS experience and knowledge of ticketing is an advantage.
• Must be willing to work shifts.
• Very good knowledge of Amadeus is strongly preferred.
• High school diploma or equivalent.

Must be authorized to work lawfully in the US. This position is not eligible for visa sponsorship.