Membership Coordinator - King Club

Boys & Girls Clubs of Chicago offers a comprehensive benefits package designed to support your health, well-being, and future.

Health Coverage:
Includes health, dental, and vision insurance to ensure you and your family have access to essential care.

Paid Time Off (PTO):
Generous PTO policy, including paid holidays, to help you recharge and maintain a healthy work-life balance.

Employee Assistance Plan:
Our EAP offers access to counseling services, resources, and referrals, ensuring you have the tools you need to thrive in all areas of life.

Life Insurance:
Life insurance coverage to provide peace of mind.

Retirement plan:
The 401(k) plan including employer contributions after 1 year of service.

Professional Development:
Take advantage of ongoing professional growth opportunities through workshops, training programs, and other learning initiatives.

Workplace Culture:
We foster a supportive and inclusive environment where everyone is valued and respected. We are committed to promoting diversity, equity, and inclusion at every level of the organization.

PRIMARY FUNCTION:

The Membership Coordinator is responsible for maintaining the front desk while providing exceptional customer service to members, parents, staff, visitors and vendors. Responsibilities also include membership maintenance as well as cash handling, membership management software data entry and maintenance.

KEY ROLES (Essential

Job Responsibilities ):

Serve as a Club ambassador by greeting all members, parents and staff as well as monitoring and tracking all visitors and vendors.

Maintain the appearance, safety and security for the front desk area.

Maintain master calendar of Club activities and events as well as communicate and disperse information about upcoming events and activities to members, parents, staff, volunteers and general public.

Answer all telephone calls and route as necessary; provide expert Club and program information as requested.

Monitor Club member recruitment, enrollment and renewal process, assuring all applications are complete and contain the required supporting documents.

Collect membership fees and issue paid receipts and prepare bank deposits.

Maintain accurate records relating to application intake, daily and program attendance, parent information and member files.

Maintain monthly and daily reports as needed for program support and assist Club Director with all reporting requirements involving Club membership.

Maintain Club membership management database software.

Maintain supplies for facility and front desk area.

Attendance of all staff/agency meetings, as required.

Perform other incidental and related duties as required and assigned.

QUALIFICATIONS High school diploma or equivalent

One-year experience with administrative functions

Demonstrated excellent customer service skills

Working knowledge of youth development as well as experience with Boys & Girls Clubs preferred

Computer competency with working knowledge of computer programs and software

Ability to communicate effectively with youth, parents, staff, volunteers and general public

Self-starter with exceptional interpersonal and organizational skills with a keen sense of prioritizing, time management and follow through.

ENVIRONMENTAL CONDITION Must pass criminal background check which includes Livescan fingerprints PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Normal internal office environment. Occasional need to travel to club locations in Chicago. Ability to bend, squat, climb stairs and lift frequently. Ability to lift up to 25 pounds occasionally.
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