Customer Service Associate - Galter Center

Hourly Pay Range

$17.05 - $25.55 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Customer Service Associate, Fitness Center
• Location:
  
  Chicago, IL
• Part time, 16.5 weekly hours
• Hours:
  
  Fridays 4-7pm, Saturdays and Sundays 12-6:45pm
• Required Travel:
  None

• Demonstrates a commitment to the mission of Galter Life Center and demonstrates a service orientation and adheres to all responsibilities and standards of the Life Center.
• Greet every member and/or guest that enters and exits the facility.
• Swipe/Enter each member or guest into the facility and verify that membership information is accurate.
• Provide general information about classes, programs, services, special promotions, and answer inquiries via telephone or in person. Direct inquiries/questions to the appropriate person if not familiar or unable to assist.
• Be able to conduct a tour of the facility and answer general membership questions.
• Complete register sale transactions for products and services and take membership payments.
• Update basic member information including: address, email, phone and credit cards in CSI software.
• Answers high volume of incoming calls promptly, courteously, and transfers calls to appropriate personnel

• Education:
  
  High School Diploma
• Experience:
  
  Prior Customer Service/Desk Operations experience
• Must be at least 18 years of age

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE:
Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.