Call Center Customer Service Representative

Call Centre Customer Service Representative

Chicago, Illinois, United States | Full-Time | $32.00 – $35.00 USD per hour

Stratus Hydration, Inc. is a leading provider of innovative hydration solutions for health‑conscious consumers. With a commitment to quality and sustainability, we offer a range of products designed to enhance hydration, support active lifestyles, and promote overall wellness. We are seeking a dedicated and professional Call Centre Customer Service Representative to be the first point of contact for our valued customers.

The ideal candidate will be passionate, reliable, and focused on delivering an exceptional service experience and resolving customer enquiries with efficiency and empathy. This role is crucial for maintaining our reputation for excellence within the health and wellness industry.

• Handling a high volume of inbound calls and emails in a professional and timely manner.
• Providing accurate, valid, and complete information by using the right methods and tools.
• Resolving customer complaints by clarifying the issue, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Processing product orders, returns, and exchanges through our internal systems.
• Maintaining detailed and accurate customer records by updating account information.
• Becoming a product expert and effectively answering questions regarding our hydration solutions.
• Identifying and assessing customers' needs to achieve satisfaction and build sustainable relationships of trust.
• Escalating unresolved queries to the appropriate internal department when necessary.

• Proven experience in a customer support or client service role, preferably within a call centre environment.
• Exceptional communication, interpersonal, and active listening skills.
• A customer‑oriented attitude with a professional and patient demeanour.
• Strong problem‑solving abilities and the capacity to adapt to different personality types.
• Excellent time management and organisational skills with the ability to multi‑task and prioritise work.
• Proficiency in using CRM systems and the Microsoft Office suite.
• A genuine interest in the health and wellness industry is highly desirable.
• A minimum of a high school diploma or equivalent is required.