Associate Customer Portal Specialist

Location: Chicago, IL (Wrigley Building)

Compensation: $20.00 - $25.00 per hour ($39,000 - $48,750 annualized) + Annual Bonus

Position Summary

Oil-Dri Corporation of America is seeking a detail-oriented and customer-focused Associate Customer Portal Specialist to support the accurate management of customer portal activity, including orders, shipments, invoices, and customer data.

This role serves as a key link between customers and internal teams, ensuring information is entered accurately, maintained consistently, and processed in a timely manner. The ideal candidate enjoys working with data, solving problems, improving processes, and delivering a high level of service to both internal and external customers.

The Opportunity

• Build expertise in customer operations, order management, and customer portal administration
• Work closely with Sales, Customer Service, Supply Chain, and IT teams
• Develop problem-solving and process improvement skills in a highly visible role
• Gain exposure to customer-facing business operations and cross-functional collaboration
• Join a stable manufacturing company that values accuracy, accountability, and continuous improvement

Primary Responsibilities

• Accurately enter and maintain customer information, orders, shipments, and invoices within customer portals
• Perform regular quality checks to ensure data accuracy, completeness, and integrity
• Monitor customer portals and maintain up-to-date transaction information
• Troubleshoot portal-related issues and partner with internal support teams to resolve discrepancies
• Collaborate with internal departments to gather and validate information required for portal updates
• Communicate with customers regarding data verification, discrepancies, and portal-related questions
• Support customers with navigating portal systems and resolving administrative issues
• Identify opportunities to improve data entry processes and portal workflows
• Recommend and implement efficiency improvements to enhance accuracy and productivity
• Maintain organized records of customer communications and portal activity
• Prepare reports and documentation to monitor key performance indicators and data quality
• Support special projects and additional customer operations initiatives as assigned

Candidate Profile

• High school diploma or equivalent required
• Strong attention to detail and commitment to data accuracy
• Excellent organizational and time-management skills
• Strong written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working collaboratively across departments
• Customer-focused mindset with a willingness to learn and grow

Preferred Experience

• Experience in data entry, customer service, order management, or administrative support
• Familiarity with customer portals, order processing systems, or CRM platforms
• Experience supporting B2B customers
• Additional education or certifications in business, customer service, or data management
• Experience identifying and implementing process improvements
• Competitive pay: $20.00 - $25.00 per hour ($39,000 - $48,750 annualized)
• Annual bonus opportunity
• 401(k) with 6% company match
• Employer-supported medical and dental coverage
• Paid parental leave
• Generous PTO and paid holidays
• Annual merit increase opportunity
• Fitness and wellness reimbursement
• Career growth through cross-functional exposure and leadership visibility
• Strong work-life balance and collaborative team environment

About Oil-Dri

Oil-Dri Corporation of America is a leading specialty minerals manufacturer serving both consumer and business-to-business markets. Our products support the pet care, animal health, fluids purification, agricultural, sports field, industrial, and automotive industries. With mining and manufacturing operations across the United States, Oil-Dri combines the stability of an established organization with the visibility and impact of a closely connected business.

Our teammates help fulfill our mission to Create Value From Sorbent Minerals every day.

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training will be consistent with the principle of equal employment opportunity.