Workplace Experience Ambassador

Workplace Experience Ambassador

The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment. This position is 24 hours a week, 3 days a week onsite.

• Provide high touch support to employees in the workplace, including tools, support, information, and way finding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross‑functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring work spaces, conference rooms, and offices are properly equipped and employee ready.
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, or broken/missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow‑up if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs.
• Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross‑functional teams’ responsibilities.
• Identify and elevate process improvement opportunities to manager and collaborate on new, innovative solutions.
• Serve as the main point of contact for the Workplace Experience team on the client site.
• Assist account leadership with administrative tasks as assigned.
• Serve as a self‑directed manager at the client site and in the direct local region, with no local manager located on site.

The compensation for the position is $28.05 – $33.00 per hour, depending on location, market pay rates, and candidate experience. The company will not pay less than minimum wage.

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position, please call the ADA line at or email