Bilingual English and Spanish Member Loyalty Representative; R14124

Bilingual English and Spanish Member Loyalty Representative (R14124)

Chicago, IL

Oportun (Nasdaq: OPRT) is a mission‑driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since its inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

We are seeking candidates with customer service, cashier, sales, or hospitality experience for a full‑time Member Loyalty Representative role. The primary focus is to create a rewarding member service experience, engaging with members both in our stores and through community outreach. The role involves educating members and communities about Oportun’s inclusive, affordable financial services.

• Welcome members with a warm greeting and provide quality service.
• Process all transactions seamlessly while following company policies and protecting members’ information.
• Work independently or as part of a team, including unsupervised time in the store, while exceeding daily goals in lending and servicing activities.
• Inform and educate potential members about Oportun’s services through outreach efforts (more than 50% of time) at Oportun locations, partner locations, and community events. Outreach activities include:
  • Building relationships with local businesses and speaking with owners and employees.
  • Conducting outreach at local flea markets, community events, and LAAS partner locations to increase awareness, capture leads, and assist with starting applications.
  • Actively engaging with people around Oportun’s retail locations, encouraging store visits, and assisting with applications.
  • Supporting community outreach and marketing events by distributing flyers and educating the public.
  • Using iPads or scanning QR codes to help potential members start new applications.
• Maintain a clean and presentable store environment through light housekeeping, trash collection, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (approx. 3–6 hours per day) for administrative tasks and member servicing.
• Stand while assisting members; sitting is allowed during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations (including outreach activities) within a reasonable commuting distance; travel will be limited to sites considered part of an ordinary commute.
• Model Oportun’s Core Values:
  On a Mission, As One, To Make it Better, Now.

• Bilingual (English/Spanish).
• Outgoing, sales‑focused, and comfortable speaking with people.
• Passionate about helping members, including prospective members, through outreach and educational activities.
• Available to work weekends and flexible with a rotating schedule of hours based on store needs (schedules set every two weeks).
• Reliable and predictable attendance to support store operations.
• Willing and able to work outdoors year‑round to identify new sales opportunities.
• Ability to lift or move objects up to 25 pounds as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance.
• Paid Time Off.
• 16 paid hours (VTO) to participate in volunteer activities each year.
• Employee Assistance Fund (OEAF).
• 401(k) retirement savings.
• Travel Assistance.
• Paid Training.
• Growth opportunities.
• Opportunity to positively impact your community.

The base hourly rate for this full‑time position is $17.00 – $18.00.

Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.

Please note that the compensation details listed in this posting reflect only the hourly rate for this position and do not include other compensation elements or benefits.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.