Account Specialist- Phoenix

Account Specialist

Position:
Account Specialist – Phoenix, AZ

Job  • # of Openings: 1

The Account Specialist is an integral member of the Client Services team. The primary responsibility is to provide a high level of support for building and maintaining key client relationships, and to provide advanced administrative support to the larger account team. This role contributes to Rev Spring’s goal of maintaining leadership in the revenue cycle management industry.

• Expand knowledge of Account Management profession
• Develop business acumen skills and regularly apply them to work
• In-depth customer knowledge to provide appropriate solutions to customer needs
• Apply analytical and interpretation skills to problems of diverse scope
• Use multiple client data files, integrate customer files into Rev Spring systems and solutions
• Gain proficiency in Rev Spring’s evolving products and services
• Facilitate customer change requests and organic growth projects using project management principles
• Demonstrate proficiency utilizing systems, tools, and procedures, including platform tools, CRM & ticket tools
• Develop knowledge of customer industry and business principles, such as
  • Understand key concepts, terminology, and challenges associated with the financial services industry and/or healthcare revenue cycle management industry
  • Speak to current trends and strategies in the financial services and/or healthcare revenue cycle management industry
  • Link customer challenges to Rev Spring solutions and discuss with peers and customers
• Manage the operational success of a customer portfolio, guided by company objectives and customer priorities
• Assume responsibility to improve the customer experience
• Own operational deliverables and outcomes for customers
• Provide exemplary customer service that promotes customer retention and growth

• General computer knowledge
• MS Office experience
• Ability to maintain technical expertise and aptitude with web-based applications
• Strong interpersonal skills
• Demonstrated ability to manage multiple accounts, tasks, priorities, and deadlines
• Excellent judgment and discretion
• Organized and detail-oriented
• Can work independently with self-motivation and enthusiasm
• Recognize problems, identify possible causes and resolve issues
• Team player with a “can do” attitude that can work in a fast‑paced, ever-changing environment
• Ability to establish and nurture professional relationships with customers
• Up to 10% travel may be required

Bachelor’s Degree or equivalent work experience

• 2+ years in a related customer service role
• Knowledge of data helpful
• Experience in the Financial Services or Healthcare Revenue Cycle Management industries helpful

N/A

N/A

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

The employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Rev Spring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. Rev Spring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.