Senior Airport Services Agent -ORD

Responsibilities

• Constant liaison with Check‑in, transfer desk, and other related areas for the smooth acceptance of passengers.
• Liaises with Check‑in, transfer desk, and the Airport Services Supervisor in all areas.
• Escort and direct arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates.
• Assist the duty officer in handling company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA to ensure smooth passenger handling.
• Assist passengers with entry requirements, visas, residence permits, etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Perform other related duties as assigned to ensure the efficient and effective function of the work unit.

Job‑related experience in customer service and at least 1 year of experience in Airport Operations at a leading airline.

• High energy and positive attitude are necessary to perform well in this high‑pressure and demanding environment.
• DCS experience and knowledge of ticketing is an advantage.
• Willingness to work shifts.
• Very good knowledge of Amadeus is strongly preferred.
• High school diploma or equivalent.

You must be authorized to work lawfully in the US. This position is not eligible for visa sponsorship.