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Bilingual Consumer Ops Team Lead - Hybrid Coaching
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-30
Listing for:
慨正橡扯
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Trans Union in Chicago, IL is seeking a Lead, Consumer Operations Support to oversee a high-volume call center team, resolving complex customer issues with a white-glove experience. You will coach associates, manage performance against KPIs, and partner with the Business Manager on daily operations and staffing.
The role requires 3+ years of leadership in a call center, bilingual Spanish/English, and strong data-driven decision making.
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