Client Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Chicago, IL, US

10 days ago Requisition

Salary Range: $20.00 To $22.00 Hourly

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

• Client Accountability
• Responsible for overseeing thewell‑being, service coordination, and overall care of all assigned clients.
• Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.
• New Client Staffing
• Complete staffing for all new clients within
  48 hours. Any delays must beimmediatelyescalated to the Branch Manager.
• Care Plan Adjustment
• Process all updates to client care plans, including service or schedule changes, within 1 hour of receiving new information.
• Timely Communication
• Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.
• Client Scheduling
• Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
• Thorough Documentation
• Record allclient‑related communication in the client profile to ensure accurate, complete, and compliant documentation.
• Weekly Client Outreach
• Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.
• Missed Visit Management
• Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.
• Service Terminations
• Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.
• Uninterrupted Services
• Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise
• Service Renewal for VA Clients
• Begin the renewal process for VA clients at least one month before authorizationexpirationto prevent service gaps.
• Client Monthly Survey Requirement
• Ensure completion of monthly surveys for all clients under the coordinator’s management.
• Annual Caregiver Performance Evaluation
• Ensure all caregivers serving assigned clients complete an annual performance evaluation.

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.

• High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred

• Prolonged periods of sitting at a desk and working on a computer.

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

• Client Accountability
• Responsible for overseeing thewell‑being, service coordination, and overall care of all assigned clients.
• Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.
• New Client Staffing
• Complete staffing for all new clients within
  48 hours. Any delays must beimmediatelyescalated to the Branch Manager.
• Care Plan Adjustment
• Process all updates to client care plans,…