Customer Success & Marketing Coordinator
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-03
Listing for:
Kitchen Tune-Up Inc.
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Training & development
Customer Experience Coordinator
Reports to:
Operations Manager
Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.
Customer Care- Answer incoming calls and respond to customer inquiries.
- Contact new leads and schedule appointments.
- Qualify leads using the Kitchen Tune-Up questionnaire.
- Prepare customers for their design consultation.
- Maintain communication throughout the customer journey.
- Update customer records in Service Minder.
- Follow up after appointments and completed projects.
- Schedule consultations.
- Prepare financing paperwork and contracts.
- Follow up on outstanding proposals.
- Assist with customer reviews and referrals.
- Schedule corporate social media posts.
- Publish blogs and website updates.
- Upload before-and-after project photos.
- Submit project photos to Corporate.
- Coordinate email campaigns.
- Assist with home shows and community events.
- Leads contacted within minutes/hours.
- High appointment booking rate.
- Positive customer communication.
- Consistent online marketing activity.
- Customer reviews generated.
- CRM remains accurate.
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