Resident Experience Operations Lead
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-07
Listing for:
Cross Street Group
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Cross Street Group in Chicago is seeking a Resident Experience Coordinator to bridge daily operations with marketing insights and enhance the resident experience across move-in and community initiatives.
The REC will coordinate move-in activities, manage communications, support customer service processes, and drive continuous improvement through data gathered from calls, emails, and escalations.
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