Customer Service Representative-Chicago, IL

Customer Service Representative—CWB (Client Workplace Benefits)

Location:

Chicago, IL Duration: 2 Months (CTH) Job

Hours:

40 hours - 9:30 AM- 6:00 PM (CST)

Job Schedule:

5 days in office
- Some Saturday hours may be required.

Interview process:
Virtual interview - 2 rounds of Video interview TEMP TO PERM opportunity

Job Summary:

The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
• Assist with special requests as needed. Complete additional tasks and other projects/duties as assigned

Qualifications:

Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred. 1-2 years' experience of Insurance background Customer- focused mindset and dedication to providing exceptional service to employees Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! Outstanding, effective, and service focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation and multi-tasking Accepts accountability