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Senior Customer Success Manager
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-14
Listing for:
RemotePass Inc.
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
To support the expansion into the US market, the full-time Senior Customer Success Manager will guide new customers through onboarding, manage strategic relationships, and drive customer satisfaction and growth while working remotely.
Key responsibilities- Guide new customers through the onboarding process for seamless adoption of Remote Pass
- Build and nurture strong connections with key stakeholders to help them achieve their goals
- Monitor account health and engage customers to identify opportunities for enhancement and growth
- 5+ years of experience in Customer Success, Account Management, or related roles, preferably in EOR, HR-Tech, Payroll, or Global Employment platforms
- Proven experience managing the full client lifecycle from onboarding to renewal and expansion
- Exceptional interpersonal and communication skills
- Analytical mindset with the ability to gather insights from data for informed decision-making
- Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred
Position Requirements
10+ Years
work experience
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