Benefits Associate

Why is Health Advocate a great place to work?

For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.

2025:
Stevie® Awards for Sales & Customer Service:
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:
Excellence in Customer Service Awards:
Organization of the Year (Small)

Stevie® Awards for Sales & Customer Service:
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

Best in Biz Awards:
Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®).

At Health Advocate, we're on a mission to simplify healthcare and empower individuals to make confident, informed decisions about their benefits. We don't just answer questions— we solve problems, provide guidance, and make a meaningful difference in people's lives every day.

As a Benefits Associate, you'll serve as a trusted resource for members navigating healthcare, insurance, and employee benefit decisions. Whether assisting someone during open enrollment, helping them understand complex benefit options, or resolving an urgent issue, you'll have a direct impact on improving the member experience.

• Passionate about helping others and solving complex problems
• Comfortable handling a high volume of inbound calls while maintaining exceptional service
• Strong communicators who can explain healthcare and benefits information clearly and confidently
• Detail-oriented professionals who can navigate multiple systems while managing member conversations
• Self-motivated individuals who thrive in a remote, performance-driven environment
• Curious learners who enjoy expanding their knowledge of healthcare, insurance, and employee benefits

• Guide Members with Clarity & Confidence:
  Answer incoming calls and inquiries while providing accurate information about benefit plans, costs, provider options, and enrollment decisions.
• Be a Trusted Advisor:
  Help members compare plan options during open enrollment, life events, new hire enrollment periods, and coverage changes.
• Solve Problems with Compassion:
  Research complex benefit issues, identify solutions, and ensure members receive the support they need.
• Follow Through Until Resolution:
  Manage unresolved issues through completion, providing proactive updates and ensuring a positive member experience.
• Navigate Complex Healthcare Topics:
  Assist members with medical, dental, pharmacy, vision, COBRA, Medicare, FSA/HSA, and other benefit-related questions.
• Balance Quality, Productivity & Service:
  Deliver an excellent member experience while meeting performance, quality, and productivity standards.

• Prefer primarily administrative work with limited phone interaction
• Are uncomfortable handling a high volume of member calls
• Prefer highly scripted conversations versus active problem solving
• Struggle with multitasking across multiple systems and resources
• Are looking for a role with minimal performance expectations or accountability metrics

• Minimum one year of customer service, healthcare, insurance, or employee benefits experience
• Experience in a call center environment preferred
• Strong communication, listening, and problem‑solving skills
• Ability to explain complex topics in a simple, easy‑to‑understand manner
• Organized, detail‑oriented, and comfortable managing multiple priorities
• Proficient with Microsoft Office and technology platforms
• Passion for delivering exceptional service and building trust with members
• Preferred Experience:
  
  Candidates with experience in the following areas are strongly encouraged to apply:
  Benefits Administration, Employee Benefits Enrollment, Health…