Dispatcher, Customer Service​/HelpDesk

Dispatcher

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Dispatcher in our Chicago, Illinois location. WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Responsibilities

• The Dispatcher is responsible for the assignment of emergency and non-emergency gas service orders to field technicians at both Peoples Gas and North Shore Gas Companies. These include gas leaks, carbon monoxide calls, explosions, fires and No Gas complaints.
• This position is responsible for providing critical gas facility information as well as customer information to Service and Distribution Department field technicians at both PGL and NSG.
• The Dispatcher will conduct well being checks on field employees and request assistance from private security firm as well as Police and Fire Departments to ensure the safety of our employees and customers.
• The Dispatcher uses multiple computer systems and communicates with field technicians via radio console and telephone.
• This position works evenings, overnights, weekends and holidays. The Dispatcher must work with minimal supervision and be able to multi task during periods of high call volume. Overtime is mandatory based on departmental needs.

Minimum Qualifications

• High School Diploma, HSED, or GED
• 3+ years Operations experience in the utility industry, emergency management, operational compliance or contact center environment
• 3+ years experience working with Microsoft applications
• 3+ years Business related experience with customer interaction

Preferred Qualifications

• 1+ years - Open C (emergency classification system and knowledge), PCAD, Navigate experience
• Familiarity with city of Chicago street layout

Pay Range Minimum: $32.90 Pay Range Maximum: $49.35

Location:

Chicago, IL, US, 60632 Company: WEC Energy Group (WEC) Req