Call Center Rep

Job Description

Title: Customer Service 1
Duration: 4 months
Location: Chicago, IL 60607
Shift

Hours:

M-F, 8am - 5pm (training) and M–F, 8am – 6pm (after training)

• If no degree, high school graduate or GED and 3 years’ experience in a customer service solutions oriented environment.
• Experience operating in a Windows and Microsoft Office environment required.
• Part time Customer Service: students currently pursuing a college degree will be considered.

• Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers.
• Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact.
• Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.
• Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.

• Preferred customer service experience in the following industries:
• Hotel/Hospitality
• Banking
• Telecommunications
• Knowledge of databases (i.e. SharePoint, Business Objects, and Access) is preferred.
• Ability to navigate a computerized CRM and other relevant applications while interacting with customers on the phone.
• Superior verbal and written communication skills.
• Excellent discretion and judgment skills.
• Excellent probing and problem solving skills.
• Ability to work in a high-pressure environment and deal effectively with customers by providing caring responses and diffusing escalated situations.
• Commitment to superior quality customer service.

Recommended skills

Call Center

Call Center Operations

Call Center Rep

Customer Service

Customer Service Rep

All your information will be kept confidential according to EEO guidelines.