Seasonal Guest Services - Maggie Daley Park

Job Title: Seasonal Guest Services - Part-Time / Non-Exempt

Location: Maggie Daley Park, Chicago, IL
Reports To: Facility Manager

Position Summary

Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience.

Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked.

Key Responsibilities

• Greet guests warmly and provide friendly, professional assistance.

• Share information about rink rules, skate rentals, park programs, and events.

• Encourage safe behavior and enforce rink policies.

• Report any incidents, injuries, or unsafe conditions to supervisors immediately.

• Fit, distribute, and collect rental skates and helmets.

• Maintain cleanliness and organization of the rental area and equipment.

• Sanitize skates and gear as needed between uses.

• Help keep warming tents, locker areas, and common spaces clean and inviting.

• Manage lines, direct guest traffic, and promote efficient flow throughout the facility.

• Assist with group activities, themed skate nights, and other park programming.

• Contribute to a festive and inclusive atmosphere during special events.

• Complete other job responsibility and duties as assigned.

Schedule Requirements

• Starting October 1st through April 1st; this is a seasonal, part-time position

• Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays

• Applicants must be available to work early mornings, weekdays, evenings and Weekends

• Ability to work the following Shift(s): 7:00AM-1:30PM,10:00AM-4:30PM, 4:00PM-10:30PM

Qualifications

• Excellent communication and interpersonal skills

• Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance

• Expert Ability to tie and lace skates quickly

• Expert Ability to use technology to check in participants

• Expert Ability to clearly and quickly explain to patrons the online reservation process

• Expert Ability to multi-task and maintain a friendly tone during chaotic busy times

• Previous experience in customer service, recreation, or events is preferred

• Commitment to delivering an inclusive and welcoming experience for all guests

• Ability to work in the cold and warm weather conditions

• AED/CPR Certified

• Reliable Transportation, in all types of weather.

Physical Requirements

• Frequent walking and standing; occasional sitting for extended periods

• Ability to lift and move up to 30 pounds regularly

• May be required to physically assist guests in the event of a fall or emergency

• Reasonable accommodations will be made in accordance with applicable laws.

Compensation: $20.00/hour

Benefits

• Paid Leave Accrual

• Sick Time Accrual

• 401(k) eligibility upon meeting program requirements

Maggie Daley Park is proudly managed by Legends Global, the world’s leading venue management and services company. Legends Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.