Customer Service Coordinator (Back To Business I.T

Position:Customer Service Coordinator (Back To Business I.T.)

Location: Beavercreek, OH

Job :CSC-26-033

# of Openings:1

Customer Service Coordinator (Back To Business I.T.)

• Do you have a professional and friendly demeanor?
• Do you have a keen eye for detail and excellent analytical skills?
• Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?

Back To Business I.T. powered by The Greentree Group is the most experienced and certified team of technology experts in Southwest Ohio. We alleviate the burden of managing computer systems and networks and allow our clients to focus on the more important aspects of their companies. Back To Business I.T. offers a full suite of solutions including managed services, cybersecurity, co-managed IT, IT assessments, special projects, help desk, CMMC readiness, tools and intelligent automation.

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

As a Customer Service Coordinator (Back To Business I.T.), you will work with cutting-edge technologies and collaborate with a talented team of professionals at Back To Business I.T.’s office in Beavercreek, Ohio. This role is critical in assisting with scheduling support work for clients, dispatching field technicians to client sites for support issues, working with clients, elevating customer service initiatives, and helping to maintain exceptional relationships with our clients.

Join us and be part of an exceptional company culture driven by core values, collaboration and emphasis on employee growth and career building.

• Act as the primary point of contact for customer service and issue resolution to assign tasks and tickets to service engineers.
• Process service requests as they arrive through email and phone calls.
• Manage ticket flow in our IT Service Management Platform.
• Monitor resource schedules to ensure prompt time entry on service requests.
• Communicate proactively with customers to keep them informed of resolution progress.
• Process deliveries and any inventory coming into or out of the building.
• Work with clients and internal staff to elevate technical issues appropriately and in a timely manner.
• Review tickets to ensure processes are followed, communication is thorough, documentation is accurate, and tickets are closed out.
• Assist with generating reports related to client service metrics and assist with client system reviews as necessary.
• Build and maintain close…