Client Services Representative

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Welcome to the dynamic world of Ninja Trader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, Ninja Trader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Since 2003, Ninja Trader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.

So, why work at Ninja Trader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.

The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. This individual enjoys solving problems in real time and assisting customers with account- and technology-related issues. Working on our Client Services team, you will report directly to the Manager while receiving ongoing coaching and operational guidance from the Team Lead.

You will also support thousands of clients worldwide to help deliver a world-class customer experience.

• Leverage phone, chat, and email to resolve client support inquiries regarding customer accounts and our platform
• Assist clients with account setup, technical support, account troubleshooting, and treasury-related inquiries
• Educate and empower customers to get the most out of the Ninja Trader product line
• Become a power user of Gmail, Confluence, Jira, and other productivity applications
• Efficiently and accurately manage customer data using Salesforce
• Collaborate with internal teams, including Trade Desk, Technical Support, and Compliance
• Identify and communicate emerging client needs and feature requests to management and other internal teams
• Guide clients in navigating the world of commodity futures and Ninja Trader's services
• Assist management in creating and revising policies based on customer feedback
• Regularly participate in beta testing new software updates

• Strong computer skills and the ability to learn complex systems quickly
• Empathy and the ability to connect with customers while showing genuine care for their concerns
• Ability to explain complex information and instructions in a clear, understandable way
• Strong time management skills with the ability to manage multiple customer requests and follow up effectively
• Excellent written and verbal communication skills
• A tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
• Written and spoken fluency in Spanish, Portuguese, Italian, German, French, etc.
• A minimum of one year of customer service experience, preferably within a high-volume technology company
• Experience with CRM software and customer service ticketing systems
• Knowledge of the trading industry

The salary…