Services Representative

PAYMENT SERVICES REPRESENTATIVE

Job Number: 416290-1

Job Description - PAYMENT SERVICES REPRESENTATIVE (416290-1)

Job Description

Number of Positions: 1

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) – BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

Only employees in City job titles in this bargaining unit are eligible to bid.

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee  (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Under general supervision, provides customer service at a City payment center and accepts and processes payments for City taxes, business and animal licenses, vehicle stickers, parking citations, warrants for collection, and other fees and services, and performs related duties as required.

• Provides information and responds to inquiries from customers regarding revenue ordinances, billings, fines, and penalties assessed for late payments, rights of appeal, and payment procedures.
• Interviews customers to obtain information regarding billing or service complaints and questions.
• Reviews computerized account and payment history records to research complaints, provide information regarding payment status, and request adjustments to correct billing or payment discrepancies.
• Reviews customer billing and payment owed documents, accepts payments, and issues receipts for various transactions including City taxes, license and emergency medical fees, parking citations, water and sewer bills, and related fines.
• Accesses appropriate screens on computerized cashier equipment to record and code payments by type of transaction and update and credit customer account records.
• Reconciles and balances cash, checks, and credit card payments with billing and payment transaction documents.
• Refers clients to appropriate City departments or departmental divisions to obtain information and resolve non-payment related matters.
• Performs other related duties as required.

Additional duties may be required for this position.

4445 N. Pulaski

2006

E. 95th Street

400 W. Superior, 1st Floor

YOU MAY BE ASSIGNED TO WORK AT ANY LOCATION ABOVE; MUST BE ABLE TO WORK ALL SITES LISTED.

Monday-Friday

9:00 a.m. to 5:00 p.m.

(Shift may vary due to the needs of the operation)

THIS POSITION IS IN THE CAREER SERVICE

Two (2) years of experience in customer service, cashiering or clerical work experience.

Graduation from an accredited college or university with an Associate’s degree, plus one (1) year of customer service, cashiering or clerical work experience.

• Previous work experience in cashiering
• Previous clerical work experience
• Previous professional cash handling experience
• Previous work experience using web-based sales and point-of-sale software
• Previous work experience accessing screens, viewing account records, and entering payments
• Previous work experience in customer service in a high-volume, public environment
• Fluency in a language other than English

This position requires candidates to pass a test and complete an interview. Test results will be sent out by the Department of Human Resources after the test results have been compiled and analyzed. Applicants who receive a passing score on the test will be selected to interview. The interviewed bidders possessing the qualifications best suited to fulfill the responsibilities of the position will be selected in seniority order according to the collective bargaining agreement
. The interviewed external candidate(s) receiving a passing score on the test and possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral interview and written exercise, will be selected for hire in random/lottery order
.

For Information on our employees benefits please visit our benefits website…