MSB Customer Service Representative

Job Details

• Job Location:
  
  Oak Brook HQ - Oak Brook, IL 60523
• Position Type:
  Full Time
• Salary Range: $25.00 - $27.50 Hourly

Supports the MSB Department by responding to customer requests and completing daily, periodic, and project-based responsibilities for Republic Bank of Chicago while ensuring the MSB Department follows all applicable laws and regulations of the Bank and MSB Policies and Procedures.

• Customer Service - Meeting and exceeding customers’ various expectations and solving customer problems and inquiries:
  • Preparing new account documentation
  • Open new accounts on the FIS platform
  • Statement instructions and rendering
  • Prepare account files.
  • Order supplies including:
    • Checks
    • Deposit tickets
    • Endorsement stamps
  • Manual Wire transfers
  • Account transfers
  • Help maintain customer account lists (focus to sell web products)
  • Cash ordering set-up:
    • Emergency cash orders
    • Set ordering limits.
  • Loan payment and line of credit advance/repayment processing.
  • Research on inquiries concerning cash deliveries, pick-ups, errors in debits or credits posting to accounts.
  • Issuing provisional credits
• Other office work as needed including:
  • Copying, faxing, scanning
  • Account maintenance including changes of address, billing errors, etc.
  • Special projects

• Process incoming claims through the MSB Client Portal
• Process both Incoming and Outgoing Forgery and Mobile Deposit Claims
• Reclamations

N/A

• Achieve goals as set forth by SVP / MSB Operations, which corresponds with the bank-wide budget.
• Capacity to work in a fast-paced and proactive environment while adding value for our clients.

• High School Degree or its equivalent.
• Knowledge of industry, especially operations, with direct experience in the industry preferred.
• Basic office computer skills.
• Self-starter with the ability to meet deadlines.

Every employee of Republic Bank is responsible for knowing and practicing Bank Secrecy Laws (AML/CIP/SAR/CTR/OFAC), the USA Patriot Act, and other related regulations as they relate to their specific job function. Training will be provided during your Introductory Period and annually thereafter. If you need additional training, you are responsible for contacting your immediate supervisor.

We look forward to working with you and to the contributions you will make to Republic Bank of Chicago, as well as the opportunity to provide you with professional growth. However, we recognize that you retain the option, as does Republic Bank of Chicago, of ending your employment with us at any time, with or without notice and with or without cause.

As such, your employment with Republic Bank of Chicago is at-will and neither this job description nor any other oral or written representations may be considered a contract for any specific period of time.