Services Representative

PAYMENT SERVICES REPRESENTATIVE

Department of Finance, Payment Processing.

Annual Starting Salary: $51,936

Only employees in City job titles in this bargaining unit (Unit 1, 3, 4 &
5) are eligible to bid.

Position is in the career service.

Shift: Monday-Friday

9:00 a.m. to 5:00 p.m.

(Shift may vary due to the needs of the operation)

City of Chicago Payment Center Locations:

• 4770 S. Kedzie
• 4445 N. Pulaski
• 2006
  
  E. 95th Street
• 121 N. LaSalle St., Room 107-A
• 400 W. Superior, 1st Floor

• Provides information and responds to inquiries from customers regarding revenue ordinances, billings, fines, and penalties assessed for late payments, rights of appeal, and payment procedures.
• Interviews customers to obtain information regarding billing or service complaints and questions.
• Reviews computerized account and payment history records to research complaints, provide information regarding payment status, and request adjustments to correct billing or payment discrepancies.
• Reviews customer billing and payment owed documents, accepts payments, and issues receipts for various transactions including City taxes, license and emergency medical fees, parking citations, water and sewer bills, and related fines.
• Accesses appropriate screens on computerized cashier equipment to record and code payments by type of transaction and update and credit customer account records.
• Reconciles and balances cash, checks, and credit card payments with billing and payment transaction documents.
• Refers clients to appropriate City departments or departmental divisions to obtain information and resolve non-payment related matters.
• Performs other related duties as required.

Additional duties may be required for this position.

Two (2) years of experience in customer service, cashiering or clerical work experience.

OR Graduation from an accredited college or university with an Associate's degree, plus one (1) year of customer service, cashiering or clerical work experience.

• Previous work experience in cashiering
• Previous clerical work experience
• Previous professional cash handling experience
• Previous work experience using web-based sales and point-of-sale software
• Previous work experience accessing screens, viewing account records, and entering payments
• Previous work experience in customer service in a high-volume, public environment
• Fluency in a language other than English

This position requires candidates to pass a test and complete an interview. Test results will be sent out by the Department of Human Resources after the test results have been compiled and analyzed. Applicants who receive a passing score on the test will be selected to interview. The interviewed bidders possessing the qualifications best suited to fulfill the responsibilities of the position will be selected in seniority order according to the collective bargaining agreement.

The interviewed external candidate(s) receiving a passing score on the test and possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral interview and written exercise, will be selected for hire in random/lottery order.

For Information on our employees benefits please visit our benefits website at: https://(Use the "Apply for this Job" box below)..html

For Information on our salary and title structure visit our classifications website at: https:// Classification/

INITIAL application evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code.

Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the…