Program Coordinator

Program Coordinator

POSITION:
Program Coordinator

LOCATION:

Chicago

REPORTS TO:

Program Manager, Coaching SUPERVISES: N/A FLSA STATUS:
Exempt SALARY RANGE: $59,/year TRAVEL:
Non-local: 0% except once a year for approximately 3-4 days for LIFT's annual All Staff Retreat in one of its regional cities (no non-local travel if retreat is in home city) Local In-Person External Meetings: 5%

LIFT is on a mission to break the cycle of poverty by investing in parents. Through direct work with families, engaging technical assistance partnerships, and by advocating for policies that drive systemic change, we're fighting poverty by lifting two generations at once.

Our team culture is rooted in deep respect for the parents we partner with and for each other. We're looking for dedicated team members who share our vision that, 25 years from now, LIFT is no longer needed because we have helped build a social service system grounded in Hope, Money, and Love, where all families can thrive. We're guided by mission- and strategy-aligned leadership grounded in kindness, curiosity, relationships, and a commitment to equity.

Explore our benefits and what it's like to work at LIFT below – or visit our Benefits & Culture Overview to learn more.

LIFT operates sites in Chicago, Los Angeles, DC, and New York. LIFT operates as a hybrid work environment. Accordingly, this role will be expected to work in the Chicago office two days a week (Tuesdays and Wednesdays). Note there are a few instances of evening and weekend events in which staff participation is required (typically quarterly weekend events and 2 evening events a month).

POSITION OVERVIEW The Program Coordinator plays a vital role in ensuring the smooth operation of the LIFT regional office and providing essential support to the regional program team. As the first point of contact for parents enrolling in LIFT's programs, this highly organized and detail-oriented multitasker is responsible for managing existing operational systems and enhancing them as needed. The coordinator will coach a caseload of members in our direct service program and support with program and office operations, ensuring the team has the resources required to deliver high-quality work across all departments.

Direct Service

Coaching:

• Create a warm, inclusive, and welcoming environment for members and their families
• Build trusted coaching relationships with 26–32 parents/caregivers
• Guide members through economic mobility goal setting, action planning, and progress monitoring
• Meet monthly and conduct in between meeting touchpoints
• Conduct follow-up research to support members' goals
• Connect members with relevant community resources and services
• Help recruit and retain members through outreach and regular communication
• Participate in regular team and All-Staff meetings
• Provide valuable input to improve LIFT's coaching model, technical assistance, and policy work in support of ongoing service innovation
• Provide thought partnership and support for the execution of alumni programming
• Maintain accurate records and ensure member confidentiality
• Support one-time member needs or projects as needed

Program Operations:

• Manage all screening and intake processes
• Support all member resource partnerships like Share Our Spare, Chicago Furniture Bank, etc.
• Handle all program communications, including monitoring the daily text platform for member messages, coordinating text blasts, checking and responding to voicemails, and managing the general inquiry email inbox
• Serve as LIFT Chicago's first point of contact for parents, welcoming them in-person or via phone/text communications
• Assess and manage all front desk needs, including responding to incoming calls, voicemails, and email inquiries
• Process incoming new member interest forms and coordinate recruitment cycles, including scheduling intakes
• Attend all member events and assist Program Manager, Parent & Community Engagement with event logistics
• Track and report in-kind donations, including cash and non-cash

Office Operations:

• Manage…