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Customer Success Team Lead – Cardiology Tech
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-09
Listing for:
Prolaio
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Prolaio is seeking a Customer Success Team Lead in Chicago, IL to spearhead frontline customer success and technical support for clinical projects. You will coordinate CS/CRC activities, guide teammates, manage escalations, and ensure timely responses across calls, emails, and tickets.
You will monitor SLA, CSAT, and data quality while mentoring staff, improving processes, and collaborating with cross-functional teams to support protocol compliance and patient outcomes.
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