Account Manager

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too.

Chicago, IL

Onsite - Mon-Fri

As part of our Account Management Team, you will be assigned to a Service Delivery Pod; which also includes a vCIO, Service Engineer, Client Engagement Manager, and Billing Specialist. The Account Manager is an integral part of this structure; tasked with supporting our Customers, vCIOs, and Business Partners alike. At EMPIST, our mission is to provide businesses of any size with the solutions & resources they need to thrive in the ever-changing technological landscape.

To achieve this, we rely on our Account Managers to be empathetic to our Customers’ needs, Responsive to their asks, and Strategic with their future. As leaders, we will provide you with the coaching, training, and/or education necessary to develop your career, skillsets, and general business acumen.

• Monitoring client requests, which may include: quotes, project management, service desk tickets, or general inquiries.
• Selling hardware, software, and professional services.
• Contract Management
• Scheduling & Preparing Quarterly Business Reviews (QBRs)
• External
  
  Collaboration:
  
  with our manufacturer & distribution partners on pricing, bill of materials (BOMs), and co-selling efforts.
• Internal
  
  Collaboration:
  
  with our Delivery Engineers, Solutions Architects, and Project Management on support, designs, assessments, & service.
• Managing Incident Response by coordinating internal resources, gathering information, preparing documentation, and keeping the customer informed in real-time as the ambassador for EMPIST.
• Strategizing with your vCIO counterpart on overall Account Strategy, Customer Experience, IT industry news & best practices.
• Cultivating long-term relationships with our customers founded on TRUST; by having an intimate understanding of their businesses, goals, and the challenges they face.
• Ensuring that our customers achieve ROI by bringing creative & strategic solutions, that solve pain-points, increase efficiency, reduce expense, or otherwise improve a customer’s environment or practice; while aligning with industry standards & best practices.
• Demonstrating the value-add of EMPIST services & solutions in order to support our customers & close business.
• Understand how your actions directly impact the state & future of our company, strive to expand overall revenue, and increase profitability.
• Represent & Embody the EMPIST Core Values at all times.

You enjoy digging deep to really understand the customer’s vision; along with their unique situation & challenges. You like putting things together in new & creative ways to best solve the customer’s most pressing needs. You look for win-win solutions wherever you can; and not only enjoy collaborating with others, but seek out opportunities to engage as a team. You have a true passion for technology & helping businesses grow.

You are an expert communicator with the skills to lead internal teams to a desirable outcome, all for the benefit of the client.

• High-School Diploma Required, Bachelor’s Degree Preferred
• 3-5 years of relevant work experience in Account Management or Sales; previous MSP experience will receive preferential consideration
• A documented track-record of successful goal attainment
• Proficiency in MS Office Suite, experience with CRM software – Salesforce preferred
• Strong communication & collaboration skills needed to be an effective part of the team
• Effectiv…