Enterprise Customer Success Manager
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-10
Listing for:
Kilwa Technologies
Full Time
position Listed on 2026-09-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Own renewals by making sure the platform is genuinely load-bearing in a client's investment process.
Location Remote
Type Full-time
Team Commercial
What you'll do- Onboard institutional clients into a real workflow, not a login.
- Translate client questions into research and product priorities.
- Own renewal and expansion across the enterprise book.
- Build the feedback loop between institutional users and the research team.
- Enterprise customer success experience with financial institutions.
- Enough domain literacy to hold a credible conversation about a score.
- A record of renewals earned through demonstrated value.
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