Customer Service Representative

Customer Service Representative

Burnham Park Animal Hospital | Chicago, IL
Full-Time or Part-Time Opportunity

We are a 5‑doctor, AAHA‑accredited general practice veterinary hospital located in Chicago’s South Loop. Our state‑of‑the‑art facility includes a fully equipped surgical suite, an in‑house diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.

We are currently seeking a full‑time Customer Service Representative to join our friendly, fast‑paced team.

Please note:

Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.

The ideal candidate:

• Has customer service experience in a veterinary setting
• Enjoys working in an upbeat, fast‑paced environment with a high level of client interaction
• Has experience scheduling appointments, answering phones, and processing payments
• Is a self‑motivated team player who values collaboration with clients and veterinary staff
• Demonstrates excellent communication skills and can comfortably multitask
• Is compassionate, patient, and empathetic
  , with a genuine love for pets and their people
• Has experience with Avi Mark software or is willing to learn
• Is available to work evenings and weekends

Compensation

• Competitive hourly wage ranging from $18.00 to $20.00
  , based on experience and qualifications

Benefits

• Comprehensive Medical, Dental, and Vision insurance coverage
• 401(k) retirement savings plan
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• Employee discounts
• Additional allowances as applicable

Schedule may include:

• Day shifts
• Evening shifts
• Weekends
• Holidays
• Monday–Friday availability

• Veterinary experience: 1 year (required)
• Front desk/customer service experience: 2 years (required)

• Day shifts
• Evening shifts
• Weekends

• On‑site in South Loop Chicago, IL

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.