Associate Customer Success Manager

Sensormatic Solutions, a Johnson Controls business, helps retailers make smarter decisions through data, analytics, and connected technologies. As a Customer Success Manager, you will serve as a trusted advisor to both new and existing customers, helping them maximize the value of Sensormatic solutions while driving retention, adoption, and growth.

• Competitive salary and bonus plan
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

The Associate Customer Success Manager serves as a trusted advisor and traffic intelligence subject matter expert for new and existing mid-market customers. In this role, you will build strong customer relationships, deliver actionable business insights, and help customers realize measurable value from their investment. You will partner closely with Sales, Solutions, Operations, Marketing, Finance, and Technology teams to support retention, customer satisfaction, adoption, and growth.

• Manage ongoing relationships with assigned mid-market customers and serve as their primary point of contact.
• Deliver value-added customer support through business reviews, data analysis, reporting, training, coaching, and issue resolution.
• Develop and execute customer success plans that improve satisfaction and reduce attrition risk.
• Partner with Sales teams to define pilot objectives, success criteria, and implementation plans.
• Guide customers through pilot initiatives, including field training, performance monitoring, and best-practice implementation.
• Analyze customer business challenges and traffic data to identify actionable opportunities that improve performance and support revenue growth.
• Conduct regular meetings to review results, align solutions to customer goals, and identify future needs.
• Recognize and communicate cross-sell and upsell opportunities in collaboration with internal stakeholders.
• Act as the voice of the customer across internal departments to support continuous improvement in products, services, and customer experience.
• Maintain a working knowledge of Sensormatic systems, solutions, data architecture, and customer-facing applications.
• Support customer adoption and change management efforts throughout the pre-sale and post-sale journey.
• Perform additional duties and special projects as assigned.

Own outcomes with accountability and integrity by following through on commitments, documenting actions clearly, and addressing risks early. Stay close to the customer’s work by listening carefully, understanding business priorities, and removing obstacles that stand in the way of measurable value. Improve every day through candid data reviews, practical problem-solving, and continuous refinement of customer success plans and pilot execution. Win as one team by collaborating openly with Sales, Solutions, Operations, Marketing, Finance, and Technology to deliver a consistent customer experience.

Use a structured, data-driven approach to turn traffic intelligence into clear recommendations that customers can act on. Balance customer support with commercial awareness so that adoption, retention, and growth all move forward together.

Bachelor's degree in Business, Marketing, Retail Management, Analytics, or a related field. Minimum of 3 years of experience in customer success, account management, customer service, consulting, or a related business function.…