Customer Success Specialist

Providing an Exceptional Employee Experience

At Access One, our people have defined us from the beginning, and they continue to do so today. Our team is made up of the finest in the industry, and we take pride in our reputation for unmatched client care. Each employee is a vital asset to our team, and together our staff is the driving force behind our success. You’ll work alongside people with a positive attitude who are empowered to make a difference and collaborate.

As we’ve grown over the years, we’ve maintained a small company feel with a relaxed and fun family atmosphere. We are always looking to grow our hybrid workforce with talented, hard-working individuals who share our passion for delivering an exceptional client experience, enjoy a challenge and thrive in a collaborative work environment.

Access One offers our employees what larger companies cannot — the opportunity for your ideas to be heard and the ability to contribute in a meaningful way. We provide hands‑on learning and career development opportunities to help you excel.

Benefits and job perks make a huge difference. At Access One, we believe benefits are a vital piece of the total value proposition and part of what makes Access One a great place to work!

Comprehensive benefits including financial planning

Dress for your role and always put your best foot forward

Development and growth through continual learning

Relax at company events, gym membership incentives

Recognition of accomplishments, large & small

The ability help improve our community

Position:Customer Success Specialist

Location: Chicago, IL

Job :486

# of Openings:1

Customer Success Specialist

Access One is a business technology services and telecommunications provider dedicated to delivering world-class solutions and an award‑winning client experience. Founded in 1993, Access One provides seamless, scalable technological services that evolve with our client's businesses. Our custom‑tailored solutions can be delivered modularly or as a complete, end‑to‑end package, ensuring clear accountability across business phones, communications platforms, managed IT, cybersecurity, security systems, and cloud‑based services.

By simplifying technology management, Access One helps businesses reclaim time and increase productivity. Our clients’ success is our success.

The Customer Success Specialist develops and maintains long‑term business relationships by serving as an internal advocate and client liaison. This role will require a hybrid of soft and hard skills required to manage customer relationships. In addition, this role will demonstrate superb communication, organization, and time management skills, with the ability to effectively handle several diverse and complex needs at the same time.

• Build relationships with assigned clients, which includes being involved in any customer calls, ranging from onboarding calls, quarterly review calls and more.
• Establish a trusted and strategic advisor relationship to help drive high levels of customer satisfaction.
• Maintain and implement customer success strategies and best practices by utilizing regular “check‑ins” for consistent communication. Following up on any and all items that have crossed your path.
• Serve as escalation point for client issues, and work to involve any necessary departments and management teams as needed.
• Communicate effectively with both internal and external senior level management to understand client…