Principal Customer Success Manager - GOVCON

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work.

Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

As a Principal Customer Success Manager at Deltek, you will manage a portfolio of 30-40 Enterprise SaaS customers, serving as their primary point of contact throughout the customer lifecycle. This is a hybrid role supporting customers across two of Deltek’s flagship government contracting solutions — Costpoint, our intelligent ERP for government contracting, aerospace, and defense, and Gov Win IQ, our market intelligence platform for finding and winning government contracts.

By engaging proactively and consistently, you’ll drive customer loyalty, demonstrate ongoing product value, and directly contribute to renewals, expansions, and customer advocacy. This role carries a quota for renewals and expansions with variable compensation eligibility, including President’s Club.

• Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries
• Proactively identify risks to retention and implement strategies to mitigate churn
• Attend in-person events and customer meetings to deepen relationships and drive engagement
• Track and report on key customer health metrics using CRM tools to inform engagement priorities

• 3 - 8 years of Customer Success Management experience, with required experience supporting enterprise software and SaaS customers
• Experience with CRM platforms such as Salesforce or Gainsight
• Familiarity with Deltek Costpoint, Gov Win IQ, or other government contracting software
• Background in government contracting, aerospace, or defense industries
• Demonstrated ability to influence renewal outcomes and identify expansion opportunities
• Experience with customer health scoring and data-driven account management

The U.S. On-Target-Earnings (OTE) for this position is $92,005.00-$. This range is subject to change as Deltek…