Community & Virtual Events Manager – Mainframe Customer Engagement

Job Description

Broadcom’s Mainframe Software Division (MSD) is seeking an experienced and energetic Community Manager with experience in online communities to monitor and enhance our online community programs & activities. To bring focus on driving user adoption, engagement, and retention. The ideal candidate will act as the backbone and center of a collaboration hub across our core product, education, support, and documentation teams who partner with our customers every day.

This position is a key team member of the Customer Engagement team within the Mainframe Education & Customer Engagement Team. Daily in-office attendance is required for this position in one of the offices listed for this position. There are no remote or hybrid options available at this time.

Key to this position is strong program and project management proficiency, alongside the ability to think critically, align with strategic business goals, and prioritize work effectively. The ideal candidate communicates clearly across peers, colleagues, customers, and management, comfortably balances multiple projects simultaneously, and proactively identifies problems to propose actionable solutions.

• Manage day‑to‑day operations of Broadcom's Mainframe Software Division online product, education, and private validation communities, including configuring forum settings, assigning user permissions, and troubleshooting access issues.
• Monitor community discussions and the related moderation queue daily to ensure professional behavior and on‑going, customer‑focused conversations.
• Oversee the community‑based ideation platform to ensure that user‑submitted functionality requests are reviewed regularly and acted up on when appropriate.
• Work closely with Product Management to coordinate gated, private validation spaces for pre‑release software, ensuring privacy and security.
• Collaborate with the Mainframe Education team to host and promote virtual and in‑person training opportunities.
• Act as the liaison between customers, Product Management and Engineering, Support, and Marketing teams to ensure community initiatives align with division goals.
• Analyze community metrics and health indicators, including community membership and activity as part of Broadcom’s larger Customer Engagement strategy.
• Build a customer recognition program that highlights the individuals that consume and engage with our Education and Customer Engagement programs most.
• Assist the Customer Engagement team with other in‑person events as required.
• The core responsibilities of this position center on managing multiple specialized spaces hosted on the Higher Logic community platform. You will directly moderate and spark discussion within our public community forums, while spearheading the division's ideation programs to collect and categorize user feedback for our product development pipelines. Furthermore, you will securely manage gated, private validation communities to facilitate trusted customer feedback on pre‑release software, and partner closely with the training team to elevate our education communities by promoting web‑based training paths, technical exchanges, and digital badges.

Generally, work without consulting their manager. Independent decisions are made daily. Examples of typical decisions without manager consultation:
Make strategic and tactical decisions that directly affect day to day online customer engagement. Apply knowledge, skills, and experience to create new engagement approaches, processes, and systems. Resolve conflicts and elevate any irresolvable conflicts or deviations from corporate policy.

• Bachelors and 5+ years of related or…