Enterprise Specialist Job Chicago area,Illinois USA,Customer Service/HelpDesk

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global has an opening for an Enterprise Specialist is responsible for assisting Envoy's clients with a proactive approach while finding and driving solutions to customer issues, ensuring greater adoption and retention to improve the service and growth for our customers. The objective of this role will be to maintain successful partnerships with our customers to understand their business needs, and continuously delight them with exceptional and empathetic customer service.

This is a fully remote opportunity open to candidates residing anywhere within the U.S.

As our Enterprise Specialist, you will be required to:

Services delivered by the Enterprise Specialist shall be limited to assisting Company with its management of Envoy-related immigration Matters. These services may include:
Initiating cases on the Envoy Platform on the clients behalf as requested
Coordinating with new hires and existing the clients employee who have questions about their ongoing cases
Fielding internal immigration and perm residency questions to coordinate with the appropriate subject matter experts
Proactively monitoring case progress against start dates and expected timelines
Coordinating fully with our clients HR team (People Consultants, People Practices Team, Candidate Support Advisors), TA (Talent Acquisition Team), client employees, Envoy’s customer service teams, and signatories to complete case documentation
Coordinate with internal parties for approval on work authorization renewals
Other services as mutually agreed by the Parties
Regular updates/communications to the team

To apply for this role, you should possess the following skills, experience and qualifications:

Relevant work experience;
College degree preferred
2-6 years of experience in a client facing and customer service role, or related customer/client account services role
Experience in the immigration industry working as a paralegal or in a client/customer facing role is highly preferred
At least 2 years of experience in employment immigration while managing a large caseload or multiple projects/priorities
Experience in handling escalated issues
HOURLY RANGE- $30.00-$33.00 per hour
This is a fully remote opportunity open to candidates residing anywhere within the U.S.
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