Call Center Customer Service Agent

NOW HIRING:
Temporary Disaster Response Agents

Frontline Call Center is seeking qualified candidates for a temporary disaster response project. This assignment will move quickly once candidates receive client clearance, so applicants must be responsive, prepared, and able to complete all onboarding and training requirements within the required time frames. All shifts available 24 hours a day.

Required States: FL, NC, SC, GA, PA, TX, VA

Background Check and Client Clearance

All candidates must successfully complete the required background check.

Potential disqualifying factors may include:

• Bankruptcy
• Recent felony convictions
• Unresolved financial obligations, including tax evasion or defaulted federal student loans

Final eligibility decisions are made through the client’s background-screening

Computer and Equipment Requirements

All requirements are mandatory for this project.

System and Environment Requirements

• Quiet and distraction free working environment

• Laptop or desktop maintained by the Employee and at least meeting these specifications:

• Dual Monitors

• Windows 11 based PC
  (no MACs or Chrome Book)

• Processor [CPU]:
  Intel Core i5 or higher Processor:
  Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)

• Memory [RAM]: 16GB with 12GB useable DDR4

• Storage [Drive]: 256GB SSD (Capable of storage upgrades)

• Screen Resolution: 1366x768

• Necessary Connections: RJ-45/Ethernet, HDMI Out

• A high-quality USB headset compatible with the above computer

• A reliable method of taking and placing work contacts

• A reliable method to contact the Employee Call-Out Line

• Hardwired internet connection at least meeting these specifications:

• 20 Mbps download speed or higher

• 10 Mbps upload speed or higher

• 20 ms latency or less

Internet Requirements:

• Download speed of 20 Mbps or higher
• Upload speed of 10 Mbps or higher
• Ping of 20 milliseconds or less

Additional Equipment:

• Two monitors
• Separate keyboard
• Separate mouse
• Headset

Agents may not work solely from a laptop screen or laptop keyboard. A complete workstation with dual monitors and separate equipment is required.

Thank you for your interest in joining the Frontline team!