Icelandic Speaking Solutions Consultant - Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As experts in the BPO sector, we specialize in placing professionals into high-impact roles, including exclusive Icelandic-speaking jobs across Europe.

We are seeking a dedicated professional for an Icelandic Speaking Solutions Consultant position in Bulgaria, designed for those who excel in customer support services. This is a unique opportunity to join a fast-paced environment where you will provide exceptional service to Icelandic-speaking clients while building a career in one of the most vibrant hubs for jobs in Bulgaria.

• Provide high-quality support to clients within the customer support services sector, ensuring every inquiry is resolved with precision.
• Act as a primary point of contact for Icelandic-speaking customers, maintaining the highest standards of professional communication.
• Analyze complex customer issues and provide innovative solutions that align with company guidelines.
• Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience metrics.
• Maintain comprehensive records of client interactions in the CRM system to ensure accurate reporting.
• Actively participate in training sessions to keep up-to-date with product knowledge and industry best practices.
• Contribute to the positive and collaborative culture inherent in high-performing international teams based in Sofia.
• Native or fluent Icelandic (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Strong passion for delivering excellence within the customer support services industry.
• Professional proficiency in English to collaborate within our multinational workplace.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Previous experience in a service-oriented role is highly valued for this Icelandic Speaking Solutions Consultant position in Bulgaria.

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included to ensure a seamless transition for your new journey in Bulgaria.
• Monthly Performance Bonus to reward your commitment to service excellence.
• A dynamic career path within one of the most sought-after Icelandic-speaking jobs in Europe.
• And Much More

Sofia is rapidly becoming a premier destination for professionals seeking quality jobs in Bulgaria. With its stunning mountain backdrop, rich history, and a vibrant café culture, Bulgaria offers a perfect balance between professional ambition and an enjoyable Mediterranean-influenced lifestyle. You will find that life in Bulgaria is both affordable and incredibly welcoming to international experts.

Beyond the professional benefits, relocating to Bulgaria allows you to enjoy a high quality of life, featuring exquisite local cuisine and a modern urban scene. We provide a comprehensive relocation package to ensure your arrival in Bulgaria is stress-free, allowing you to settle in quickly and thrive in this bustling European center.