Workplace Experience Coordinator

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Job Title:
Workplace Experience Coordinator

Job Location:

Chicago, IL (Onsite)
Job Duration: 3 Months (Possible extension)

Shift: 1st shift, Monday to Friday, 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM

Job Description:

Summary

• Deliver a world-class customer service experience to employees and guests of a designated building.
• Part of the Workplace Experience function.
• Responsible for providing world-class customer service to clients and visitors of a designated building.

• Office environment
• Working with the receptionist
• Supporting client office

• Serve as the first point of contact for all individuals entering the facility.
• Greet employees and visitors with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Answer telephones in a professional manner.
• Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Manage janitorial or maintenance work orders as needed.
• Coordinate and execute workplace services, including:
  • Mail services
  • Office supply services
  • Onboarding support
• Acknowledge inquiries or complaints from employees, guests, and co-workers.
• Provide solutions in a professional, customer service-driven manner.
• Organize and manage on-site events, including:
  • Securing event space
  • Room setup and teardown
  • Delivery of supplies
• Follow property-specific security and emergency procedures.
• Notify appropriate parties to ensure the safety of individuals in the building.
• Coordinate with vendors providing workplace services or goods.
• Explain detailed and/or complicated information within the team.
• Follow specific directions provided by the manager.
• Use existing procedures to solve straightforward problems.
• Perform duties with limited opportunity to exercise discretion.

• High School Diploma or GED.
• Up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products, including:
  • Word
  • Excel
  • Outlook
• Strong organizational skills.
• Inquisitive mindset.

• 1 Virtual Interview and/or
• 1 Onsite Interview

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.