Participant Services Representative; bilingual

Healthcare Call Center Representative

LaSalle Network is hiring a Healthcare Call Center Representative for a healthcare organization in downtown Chicago. This Healthcare Call Center Representative will serve as a trusted resource for participants navigating healthcare benefits, eligibility and claims. We're looking for a strong communicator who thrives in a fast-paced call center environment and can deliver accurate, empathetic support. If you have healthcare, insurance, benefits or customer service experience and are ready to grow your career, we want to hear from you.

What's the job?

• Handle inbound calls regarding healthcare benefits, eligibility and claims
• Research and resolve participant questions while coordinating with internal teams
• Explain healthcare benefit plans, policies and eligibility requirements
• Maintain accurate participant records across claims and eligibility systems
• Review documentation, verify information and request additional records as needed
• Coordinate claim adjustments, payment corrections and reimbursement recoveries
• Explain medical, disability, life insurance and illness and injury benefit programs
• Process stop payments, void requests and other benefit-related transactions
• Maintain electronic documentation while following HIPAA and confidentiality requirements
• Collaborate across departments to resolve participant concerns and improve processes

What's needed?

• Previous call center, customer service, healthcare, insurance or benefits administration experience preferred
• Working knowledge of medical terminology
• Strong verbal and written communication skills
• Excellent problem-solving, organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Professional approach to confidential and sensitive information
• Reliable attendance and punctuality
• Bilingual Spanish skills are a plus

What's in it for me?

• $18-$20 per hour
• Contract-to-hire opportunity with long-term growth potential
• Hands-on healthcare and benefits experience
• Collaborative, fast-paced team environment

Ready to put your customer service skills to work in healthcare? Apply today for this Healthcare Call Center Representative opportunity. We're actively interviewing candidates who are ready to make an impact. As a Healthcare Call Center Representative, you'll gain valuable experience while helping participants better understand and access their benefits.