Field Account Manager, TPA - Chicago, IL

Improve the lives of others while Caring. Connecting. Growing together.

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference?

• Maintain and provide customer information to the SAE on service trends,  adoption, myHCE usage, wellness initiatives, and improvement opportunities, etc.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Establish and maintain solid and appropriate relationships with customers to maintain persistency
• Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre-implementation service and eligibility issues with Implementation department
• Coordinate implementation activities
• Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
• Demonstrate a high level of healthcare industry knowledge as well as the customer’s specific industry
• Perform other assignments and responsibilities as required by management
• Customer service and problem-solving skills
• Ability to navigate a complex organization to accomplish customer satisfaction
• Ability to demonstrate superior presentation skills in both small and large group settings
• Ability to interface with and influence internal business partners through the use of excellent interpersonal skills
• Own the service experience of customers at the field level by working with the Operations Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer’s expectations
• Develop and maintain solid relationship with internal partners in Operations Service Team to manage customer service experience
• Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Operations Service Team and conducting customer consultations as required
• Facilitate customer meetings with the Operational Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
• Train customers on  and Info Port Reporting. Expand customer expertise and reliance on online web tools to drive usage and adoption

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 2+ years of Customer service experience which demonstrates the ability to work with others, ie employers, consumers, consultants, brokers, etc.
• 1+ years of health care insurance industry experience
• Travel at least 25%
• Driver’s License and access to reliable transportation

• Insurance license as required by law (or must obtain upon hire)
• 3+ years of health care industry experience
• TPA experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us,…