Office Manager

Dental Office Manager

The Dental Office Manager is responsible for managing the daily operations of a dental office, ensuring that patients receive high-quality dental care in a welcoming and professional environment. This role involves overseeing administrative staff, maintaining financial records, and resolving patient matters and concerns.

• Develops/maintains collaborative and professional relationships with all office team members to encourage a team effort in all clinical activities
• Collaborate with Providers on nonclinical matters such as scheduling templates, office flow, patient experience, etc.
• Trains, supervises, motivates, leads, and works alongside all Front Desk personnel, supporting in Front Desk duties such as monitoring no-shows, scheduling patients, rescheduling patients, answering patient calls, reviewing treatment plans with patients, and collecting payment obligations
• Leads and motivates the office to achieve our overall goal to deliver great patient experiences every day
• Coordinates trainings and professional development activities for the office
• Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, have performance discussions, and plan the day's and week's events
• Have one-on-one meetings with each team member regularly to set clear expectations on performance
• Works with the Chief Marketing Officer to implement marketing strategies fit for the need of the office and community
• Maintains inventory of dental supplies, equipment, and medications, and orders new supplies as needed with dental assistants.
• Monitors and ensures all systems used in the Office are operating effectively, and are consistently updated/maintained
• Develop and implement office policies and procedures to ensure compliance with regulatory requirements and ensure efficient and effective operation of the office.
• Ensure that the office is compliant with all federal, state, and local regulations, including HIPAA regulations.
• Handle financial tasks, such as managing accounts receivable and payable, preparing financial reports, and managing the office budget.
• Maintain accurate and up-to-date patient records, including dental history, medical history, and insurance information.
• Takes pride in resolving patient matters and provides feedback to team on any relevant matters
• Maintains continued checks on physical properties, equipment, and security to ensure proper working conditions and maximum security
• Performs other duties as assigned

• Financial Perspective:
  Overall Office efficiency and effectiveness.
• Patient Perspective:
  Self-directed professional with excellent communication skills to successfully work with patients to meet their needs.
• Internal Perspective:
  Leads, directs and works with Front Desk and Assistants to ensure a smooth run operation. Works with Providers to ensure their schedules, notes, and support are first class. Works with all team members to build a supportive and collaborative environment.
• External Perspective:
  Leads all aspects of UDP's image in the community pride by offering great dental experiences.
• Risk Perspective:
  Takes responsibility to monitor and manage risk according to the guidelines set by all applicable federal, state, and local laws and regulations.
• Learning & Growth Perspective:
  Evaluates subordinate performance on a constant basis, and provides counselling and guidance as needed. Passionate about training team members to offer excellent support to patients. Identifies high performers to Regional Operations Manager as a tie into the promotion process.

Behavioral

• Integrity
• Demonstrates passion for patient focus
  • Strong customer service skills
  • Knowledge of treatment services provided
  • Builds collaborative relationships
• Demonstrates collaboration by driving communication
  • Excellent written and verbal communication skills
  • Treatment presentation skills
  • Ability to convey urgency of maintaining and achieving oral health
  • Presentable and sociable through verbal and nonverbal cues
• Exemplifies professionalism by demonstrating responsibility for the office
  • Ability to work well under pressure
  • Professional appearance, dress, and attitude
• Takes pride in leading the office
  • Takes initiative and shows a sense of urgency to drive to the right decision
  • Strong emotional intelligence
  • Results driven to achieve office goals and ensure great patient outcomes
  • Present solutions face to face to patients, providers, and staff
  • Strong conflict resolution and de-escalation skills
• Builds strong teamwork by collaborating with all office staff
  • Constructive and collaborative working relationship
  • Builds team morale
  • Maintains positive work environment
  • Motivates team to achieve goals and provide great dental experiences

Technical

• Strong knowledge of dental practices and operations requirements
• Strong leadership skills
• Customer service and sales skills
• Knowledge of dental terminology, procedures, and billing practices
• Familiarity with dental office software and…