Practice Consultant I - US Remote

What is Perfect Serve?
Perfect Serve is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. Perfect Serve now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

What is Perfect Serve?
Perfect Serve is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. Perfect Serve now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.
Perfect Serve's mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

• In 2026, Perfect Serve was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
• Perfect Serve also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At Perfect Serve, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day.

This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at Perfect Serve contributes to important work that moves the business forward.
If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!
We are looking for client-facing, technical rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don't miss out on this opportunity!
The Practice Consultant will be responsible for determining & building custom, clinical workflows.
They will be required to have a deep understanding of the Perfect Serve platform to best apply the company's technology to meet the workflow needs of our customers and their providers.

Responsibilities

• Implement custom, elegant workflow designs to best meet the need of our customers and help better streamline all clinical communications.
• Engage & build fast rapport with customers, such as Practice Managers and Providers.
• Build users, schedules and workflow rules within the Perfect Serve platform.
• Provide technical support, occasionally onsite, and make the appropriate user application adjustments during new customer go lives.
• Monitor and make the necessary user and schedule application changes for Perfect Serve's synced applications.
• Execute testing protocols.
• Contribute to configuration standards best practices and
• Execute the company's configuration quality assurance
• Serve as lead consultant for all types of outpatient projects
• Work with physician offices to understand their communication requirements and apply Perfect Serve's technology in ways that deliver the best possible outcome for them
• Configure workflow solutions
• Conduct practitioner, practice manager and support staff training
• Execute regular quality audits (design and configuration)
• Provide remote go-live support
• Manage account stages in SFDC and Smart Sheet

Essenti…