Learning Experience Specialist

## Learning Experience Specialist
** Job Summary
** The Learning Experience Specialist for TAG University is part of the Learning Delivery & Experience team and responsible for organizing and coordinating the delivery of learning programs, both live and virtual, to ensure the learner experience is outstanding and impactful from beginning to end.

Learning Experience Specialists provide support to the greater L&D team through a shared service operating model, flexing between programs, functions, and audiences. They operate in a fast-paced environment, where there is an opportunity to have an impact every single day.

This role will partner closely with Facilitators, Program Managers, and key business partners to execute support for all learning programs. The Learning Experience Specialist will need to have a solid understanding of program goals and objectives, as well as learners’ and facilitators’ needs.

This person is action oriented, motivated to help others, and able to collaborate and maintain a strong network of partnerships. They must be exceptionally well organized, have strong problem-solving and execution skills, able to manage ambiguity, and operate with a customer service mindset.  This role will report to the Director of Learning Delivery and Experience and is based in our world-class learning facility in Chicago, IL.
** Core Competencies
*** Customer Focus—Is dedicated to meeting the expectations and requirements of internal and external customers.
* Drive for Results—Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Ethics and Values—Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values.
* Managing Vision and Purpose—Is optimistic; can inspire and motivate vision and sense of core purpose.
** Learning Experience Specialist Competencies
*** Adaptability—Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
* Communication—clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
* Managing Work—effectively managing one’s time and resources to ensure that work is completed efficiently.
* Quality Orientation—Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* Work Standards—setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
** Essential Responsibilities
*** Plan and execute end-to-end learning events—in-person and virtual—ensuring a seamless, outstanding learner experience from pre-event preparation through program close.
* Serve as the primary learner-facing presence throughout in-person programs, creating a welcoming environment and delivering attentive support that prioritizes participant accessibility and engagement.
* Prepare event logistics, including printed materials, swag, room configurations, and program-specific setup, ensuring every detail is thoughtfully anticipated and flawlessly executed.
* Act as the on-site hub for day-of operations, managing learner check-in, campus navigation as needed (and in partnership with the Manager, TAG U Campuses), accessibility needs, and real-time issue resolution while serving as the key liaison among facilitators, IT, Facilities, catering, and campus leadership throughout live programs.
* Serve as an internal consultant to the L&D team, generating innovative ideas that continuously elevate program quality, cultivate community, and meet or exceed experience standards.
* Proactively surface learner experience gaps and friction points, escalating trends to the Manager,…