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Senior Conversational UX Architect
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-07
Listing for:
United Airlines
Full Time
position Listed on 2026-08-07
Job specializations:
-
Design & Architecture
UI/UX Design
Job Description & How to Apply Below
United Airlines is seeking a Conversation Designer to shape the UX of our customer-facing automated channels across voice, digital chat, and messaging. You will craft multi-turn dialogue flows, map complex policies into simple interactions, and ensure consistent brand voice throughout all automated touchpoints.
The role requires designing pathways that resolve most inquiries without human intervention while maintaining strong CSAT and enabling smooth live-hand-offs when needed.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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