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Strategic Service Design Lead - On-Site Chicago
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-05
Listing for:
Genpact
Full Time
position Listed on 2026-09-05
Job specializations:
-
Design & Architecture
Creative Design / Digital Art
Job Description & How to Apply Below
Genpact in Chicago is seeking a Lead Service Designer to drive end-to-end design of client experiences across digital and human touchpoints. You will translate business and customer insight into service blueprints, journey maps, and prototypes that shape transformation and consulting engagements.
Ideal candidates have 7+ years in service design or CX consulting, with proven leadership on multi-stakeholder projects, and proficiency in Figma, Miro, and the Adobe Creative Suite.
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